Why does the solver say my puzzle is unsolvable?
Because sliding moves can only reach half of all arrangements. If a physical puzzle has been taken apart and reassembled, or two tiles were popped out and swapped, it lands in the unreachable half. The test: count the inversions in reading order; on a 4×4 add the row of the empty cell counted from the bottom starting at 1, and the total must be odd; on a 3×3 the inversion count alone must be even. The classic unsolvable example is a solved board with 14 and 15 swapped.